Terms and conditions

The liability of Dahabshiil shall be limited to the amount paid to Dahabshiil for transmission. Dahabshiil shall not be liable for any damages or loss including but not limited to consequential loss as a result of non payment or underpayment or non delivery or failure or error in transmission of a money transfer whether caused by any act or omission or negligence or error on the part of Dahabshiil or on the part of any agent or its employees or any other party.

Dahabshiil reserves the right to refuse any Money Transfer, particularly if the receiver/sender fails to produce the required identification or if the identification produced is unsatisfactory, or if the transaction is deemed to be linked to money laundering or other illegal activities.

Unpaid remittance will be held for three weeks from the transfer date, after which it will be returned to the originating agent to refund the customer. If payment was not made because of the recipient failed to make a claim or because of wrong or incomplete information provided by the sender, the commission charged will not be refunded. Otherwise, the customer will be eligible to full refund. Dahabshiil will not be liable for any loss or damage claimed for failing to pay.